FAQ

TOP 15 QUESTIONS ABOUT BOOKING SPARKLE EXPRESS CLEANING SERVICES:

Have a question about Sparkle Express Cleaning? You'll find answers here! If you have any further questions, just email us, call us or, chat with us online! You can read more about us on our home page as well.

 

1. HOW DO I MAKE A CLEANING APPOINTMENT?

Simply click the 'ESTIMATE?' or 'Book Now!' button and fill out our New Client form. Our customer service will send you an email within 1-2 business days to get you scheduled. You can also call (503) 83-CLEAN to book your cleaning service.

2. WHAT'S THE NEXT STEP AFTER I BOOK?

You will receive a phone call, text, or email (depending on your preferred method of contact) from us. Once a cleaning date and time of arrival are agreed upon, a confirmation email that outlines the services you booked and the appointment time will follow along with our New Client Service Agreement form. Please review this email to verify all the information is correct. You will need to provide a signed copy of the New Client Service Agreement form prior to the cleaners starting service.

3. ARE YOU A PET FRIENDLY SERVICE AND DO YOUR CLEANING TEAMS USE NON-TOXIC PRODUCTS?

We love animals as much as you do! Our teams are familiar with the proper treatment of dogs, cats and other pets. We do ask when possible to keep your pets in an area that allows for the cleaning team to clean as efficiently as possible. If you would like non-toxic products used for your cleaning service please let us know in the "Special Instructions" section of your estimate form prior to submission.

4. DO I NEED A DEEP CLEAN?

Every first time service is a Deep Clean so we can get into the areas that normally would not be cleaned during routine service. With a baseline established all follow-up routine services goes much more efficiently. You can find more information about our Deep Clean here.

5. ARE THERE ANY SERVICES YOU DON'T OFFER?

While we offer a wide range of home cleaning services, we will not resurface/wax/refinish floors, put away dishes, wet wipe light bulbs, move large furniture, or dispose of an excessive amount of trash. We can also not clean exterior windows, mold, bio hazards, pet waste and insect or rodent problems.

6. DO I NEED TO BE HOME DURING THE CLEANING?

No, you do not! It's completely your choice whether you would like to be home during your appointment. If you prefer, you can just leave a key and we'll take care of everything!

7. DO YOU OFFER A GUARANTEE?

We stand behind our service. If for any reason you are not 100% satisfied, please contact us within 48 hours so we can re-evaluate. We will do everything we can to make things right.

8. IS SPARKLE EXPRESS CLEANING SERVICES INSURED?

Yes, we are! To obtain proof of insurance, you can email us at info@sparkle-express-services.com and we'll send you our current documentation.

9. HOW MANY HOURS IS A TYPICAL CLEANING SERVICE?

There is no set amount of time - it all depends on the current condition of your home. To get a good approximation use our Estimate form here.

10. WHEN WILL I BE CHARGED?

We accept payment via cash, check, PayPal, or Venmo or Zelle if you would prefer. We can also invoice you at the end of service and you pay online through the payment portal.

When you book online or via phone, we will ask for your credit card number to hold the reservation. However, you will not be charged until we have finished your cleaning service. If you sign up for recurring service, you will be automatically billed after each cleaning is complete.

11. DO YOU OFFER HOURLY SERVICE?

Our estimates on our Book Now page are based on square footage and is a very good indicator of cost. Depending on circumstances it may make sense to pursue hourly service over standard cleaning. If you would like this option please submit your information via the Book Now page and request so in the "Special Instructions" section. 

**Please note there is no guarantee on our hourly service and we cannot come back and re-clean if you choose hourly service.

12. I'VE NEVER HAD A CLEANING BEFORE, DOES THAT COST EXTRA?

In short, no. We perform a Deep Cleaning service for all initial cleaning services. Homes with pets, or cigarette/cigar  smokers who do so indoors, homes that are extra soiled, or homes larger than 3000sq/ft may require additional man hours to complete. Generally speaking our Estimate form is a good indicator of the cost for a deep cleaning.

13. WHAT IS YOUR CANCELLATION POLICY?

We never have any contracts when we clean your place. The only thing we ask is that if you have to cancel or reschedule you give us 48 hours notice. If you cancel or reschedule within 48 hours there is a $70 fee. If you cancel within 3 hours of the appointment it is 50% of the cleaning cost. If you cancel with the cleaner there or we are locked out the full price will be charged.

14. WHAT AREAS DO YOU SERVICE?

We currently service all of the Portland Metro area and surrounding suburbs (excluding Washington state neighborhoods). Anything out of our 25 mile service area will incur a $35 out of service area fee.

Cities we serve: Aloha, Beaverton, Bethany, Canby, Cornelius, Forest Grove, Hillsboro, Lake Oswego, Newberg, North Plains, Sherwood, Tigard, Tualatin, Stafford, West Linn, & Wilsonville.

15. WHAT DO YOU MEAN BY "MAN HOURS"?

cleaning This basically means for every physical hour a Sparkle Express cleaning staff member on site performs a service will equal one man hour. Generally there will always be two staff members on site (sometimes three for larger jobs), so the one physical hour would equal two man hours (or three man hours with three cleaners on site).

Example: Two cleaners begin cleaning your home at 1:00PM and complete the work at 2:00PM. That would be one physical hour but equate to two man hours (with three cleaners would equal three man hours). Same scenario but the two staff crew complete the clean at 3PM (two physical hours) would equal four man hours (with three cleaners it would equal six man hours).

Take a minute to get an estimate today!